Returns management

Absolutely. Our system, powered by BladePRO, consolidates returns from every sales channel into one streamlined, central dashboard. This means you get full visibility and real-time control over your entire returns pipeline, no matter where items are coming back from.

Our expert team conduct a thorough inspection before we categorise each item – deciding whether it’s ready to be restocked immediately, requires rework or reconditioning, or should be rerouted to an alternative channel. You can provide us specific QA and guidelines for what good looks like. We don’t let inventory sit still; our goal is to maximise the value recovered from every return and keep your stock moving through your sales flow.

Definitely. Our Returns Portal is a strategic tool for growth. By tracking detailed data on why items are returned – covering everything from product defects and sizing issues to shipping problems – you get the insight to tackle root causes head-on. It’s a proactive feedback loop that not only lowers your return rate but also boosts customer satisfaction and retention.

We do. From steaming and repackaging to minor fixes and relabelling, our team handle it all with care and precision. We bring items back to sellable condition wherever possible, without compromising your brand identity or customer experience. It's a smarter, more sustainable way to recover margin and cut waste.

As quickly as you require. BladePRO gives visibility of every return. Depending on the item condition, it could be back on the shelf within days, not weeks.

Our first priority is always to recondition, restock, or reroute returned items into sellable channels. That means less waste and more margin. For anything unsellable, we help you build sustainable exit strategies without the landfill guilt.