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Privacy Policy
At I-Koncepts Limited, trading as IFGlobal ("IFGlobal", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal data fairly, lawfully and transparently.
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Effective Date: 28th July 2025
Last Updated: 9th July 2026
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you use our products and services, visit our websites, communicate with us, attend our premises or events, or otherwise interact with IFGlobal.
This policy applies to our fulfilment, warehousing and logistics services, our BladePRO fulfilment software, our websites, marketing activities, customer support services and other business operations, unless a separate privacy notice applies.
Where we provide products or services on behalf of another organisation (for example, your employer or another business acting as the data controller), that organisation determines how your personal data is processed. In those circumstances, IFGlobal acts as a data processor and this Privacy Policy applies only to the extent that we act as the data controller.
This Privacy Policy explains how IFGlobal processes personal data and the rights and choices available to individuals under applicable data protection laws.
This Privacy Policy explains:
- What information we collect about you
- How we use information we collect
- How we disclose information we collect
- How we store and secure information we collect
- How long we keep information
- How to access and control your information
- Your choices and rights
- How we transfer information internationally
- Other important privacy information
IFGlobal is a trading name of I-Koncepts Limited, a company registered in England and Wales under company number 04441643.
Registered Office:
IFGlobal
Unit 21, Radar Way
Christchurch Business Park,
Christchurch,
Dorset, UK
BH23 4FL
We are registered with the UK Information Commissioner's Office (ICO) and are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Data Protection Officer
Email: dpo@ifglobal.com
Telephone: 01425 200 200
What information we collect about you
We collect information about you when you provide it to us, when you use our Products or Services, and when other sources provide it to us, as further described below.
Account and profile information
When you enquire about, purchase or use our products and services, we collect information necessary to establish and manage your account. This may include your name, job title, company name, business contact details, billing information, account preferences and other information required to administer your relationship with IFGlobal.
Customer and client data
We collect personal and business information relating to our customers and their authorised representatives, including names, email addresses, telephone numbers, business addresses and account contacts.
We also collect company information such as registered business names, VAT numbers, billing and delivery addresses, contractual information, service agreements, invoicing records and account history.
Product and fulfilment data
In order to provide our fulfilment services, we process operational information including product data, SKUs, inventory records, batch numbers, expiry dates, storage requirements, handling instructions, shipment information, courier selections, recipient addresses and delivery tracking information.
User data for BladePRO
When you use BladePRO, we collect information necessary to create and manage user accounts and maintain system security.
This may include:
- User profile information
- Login credentials
- User permissions and access roles
- Login history
- IP addresses
- Device and browser information
- System activity logs
- Usage statistics and product analytics
This information helps us operate, secure and improve BladePRO and investigate technical or security issues.
Data from integrations
Where you choose to integrate BladePRO or our fulfilment services with third-party platforms, we collect and process information necessary to deliver those services.
This may include:
- Order information
- Customer details
- Product information
- Inventory updates
- Shipment information
- Marketplace transactions
- Payment and billing information
- Courier and carrier updates
Communications data
When you communicate with us, we maintain records of those interactions to provide customer support, manage our business relationship and improve our services.
This may include:
- Emails
- Telephone calls
- Support tickets
- Live chat conversations
- Meeting records
- Customer service enquiries
- Business correspondence
We may also retain communication metadata, including message delivery status, timestamps, communication history and related account information where necessary for operational, security and customer relationship management purposes.
Email engagement data
Where email engagement tracking is enabled, we may collect limited information about how recipients interact with certain emails sent by IFGlobal.
Depending on the communication and applicable law, this may include:
- Whether an email has been delivered
- Whether an email has been opened
- Whether links within an email have been clicked
- Device or browser information associated with the interaction
- General geographic location derived from IP address
- Date and time of engagement
We use this information to:
- Measure the effectiveness of our communications
- Improve the relevance and quality of future communications
- Understand customer engagement
- Support sales, marketing and customer relationship management activities
- Maintain accurate communication records
- Improve our products and services
Where applicable law requires consent or a specific choice mechanism for email engagement tracking technologies, we will implement appropriate measures to ensure compliance, including obtaining consent or providing individuals with the ability to manage their preferences.
Cookies and similar technologies
Our websites, client portal and software products use cookies and similar technologies to support security, authentication, website functionality, performance measurement and analytics.
Further information about our use of cookies is available within our Cookie Policy.
Data from third parties and public sources
We may collect limited business contact information from reputable third-party providers and publicly available sources where permitted by applicable law and where we have a legitimate business interest in doing so.
These sources may include:
- Licensed B2B data providers such as Cognism Limited and TAMI Limited
- Public company registers including Companies House
- Publicly available government records
- Professional networking platforms such as LinkedIn
- Website analytics providers
- Search engines and advertising platforms
The information we receive typically consists of business contact details, company information and professional profile information.
We process this information only where permitted under applicable data protection legislation and provide individuals with appropriate privacy information and opportunities to manage their communication preferences where required.
How we use information we collect
We use the personal data we collect for a variety of legitimate business purposes, including providing our products and services, managing customer relationships, improving our operations and complying with our legal obligations.
Depending on the circumstances, we process personal data on the basis of contractual necessity, legitimate interests, legal obligations and, where required, your consent.
Lawful basis overview
| Purpose | Typical lawful basis |
| Providing fulfilment services | Contractual necessity |
| Customer support | Contractual necessity / Legitimate interests |
| Security monitoring | Legitimate interests / Legal obligation |
| B2B marketing | Legitimate interests or consent where required |
| Email engagement tracking | Consent or other lawful basis depending on jurisdiction and use case |
To provide and manage our products and services
We use your information to:
- Manage customer accounts and business relationships.
- Receive, process and fulfil orders.
- Manage inventory, warehousing and logistics operations.
- Deliver and support our BladePRO fulfilment software.
- Process returns, exchanges and other fulfilment activities.
- Provide onboarding, implementation and ongoing account management.
To provide customer support
We use your information to:
- Respond to enquiries and support requests.
- Investigate and resolve technical or operational issues.
- Provide customer service and account assistance.
- Communicate important information relating to your account or our services.
To improve our products, services and operations
We continually analyse operational and usage information to improve our products, services and customer experience.
This may include:
- Analysing website and software usage.
- Monitoring service performance.
- Improving warehouse operations and fulfilment processes.
- Developing new products and services.
- Understanding customer engagement and communication effectiveness.
- Maintaining platform security and preventing misuse.
To communicate with you
We may contact you regarding our products, services and business relationship.
These communications may include:
- Service updates.
- Operational notifications.
- Product announcements.
- Security notifications.
- Account administration.
- Customer support communications.
- Contractual or commercial updates.
These communications are necessary to deliver our services and manage our relationship with you and are not considered marketing communications.
Marketing and business development
We may send you information about our products, services, events, insights, industry content and other business communications that we believe may be relevant to you.
Where we rely on legitimate interests, we consider the nature of our relationship with you, the relevance of our communications and your reasonable expectations. We provide clear opportunities to opt out of marketing communications at any time.
Where permitted by applicable law, we may rely on our legitimate interests to send B2B marketing communications. In other circumstances, we will obtain your consent before sending marketing communications.
You may withdraw your consent, unsubscribe from marketing communications or update your communication preferences at any time using the links contained within our emails or by contacting us directly.
Email engagement tracking
Where email engagement tracking is enabled, we may use technologies such as tracking pixels and tracked links within certain communications to understand how recipients interact with emails.
We use this information to:
- Measure the effectiveness of marketing and business communications.
- Understand engagement with content and campaigns.
- Improve future communications.
- Support customer relationship management.
- Measure campaign performance and reporting.
- Help maintain accurate communication records.
- Support sales, marketing and customer service activities.
Where required by applicable law, we will obtain appropriate consent before using email engagement technologies or provide individuals with appropriate choices regarding their use.
CRM, sales and relationship management
We use customer relationship management systems to manage enquiries, sales opportunities, customer relationships and ongoing communications.
This may include maintaining records of previous interactions, meeting notes, enquiries, support history and communication preferences.
Analytics, reporting and business intelligence
We analyse aggregated and individual business information to understand customer needs, measure business performance and improve our decision-making.
Where appropriate, this may include analysing communication performance, website activity, software usage and operational metrics.
Security, fraud prevention and legal compliance
We process personal data to:
- Protect our systems, products and services.
- Detect, investigate and prevent fraud or unauthorised access.
- Maintain audit logs and security records.
- Comply with legal, regulatory and contractual obligations.
- Establish, exercise or defend legal claims where necessary.
- Automated processes
We may use automated tools and workflows to help manage customer communications, prioritise enquiries, support sales and marketing activities, and improve operational efficiency.
These tools support our teams in managing communications, enquiries and operational activities. Any decisions involving significant effects on individuals are subject to appropriate human oversight.
How we disclose information we collect
We treat your personal data confidentially and only share it where necessary to provide our products and services, fulfil our contractual obligations, comply with legal requirements or support our legitimate business interests.
We do not sell your personal data.
With service providers
We work with carefully selected third-party service providers who process personal data on our behalf to support the delivery of our products and services.
These providers may include:
- Cloud hosting and infrastructure providers
- Customer relationship management (CRM) platforms
- Payment processors
- Shipping carriers and logistics partners
- Software providers and system integrators
- IT support and managed service providers
- Analytics and reporting providers
- Marketing and communications platforms
- Professional advisers, including legal, financial and compliance advisers
These organisations only process personal data in accordance with our instructions, are subject to appropriate contractual obligations and are required to implement suitable technical and organisational security measures.
With fulfilment, logistics and delivery partners
Where necessary to deliver our fulfilment and logistics services, we share relevant information with shipping carriers, courier companies, customs authorities and other logistics partners.
The information shared is limited to that required to fulfil deliveries, process returns, manage shipments and meet regulatory requirements.
Within the I-Koncepts Group
We may share personal data with other companies within the I-Koncepts Group where necessary to provide our products and services, administer customer accounts, support shared business operations or improve service delivery.
All group companies process personal data in accordance with applicable data protection legislation and appropriate internal governance arrangements.
With business partners and integrations
Where you request or authorise integrations with third-party platforms or services, we may share the information necessary to enable those integrations and support your use of those services.
To comply with legal obligations
We may disclose personal data where we reasonably believe disclosure is necessary to:
- Comply with applicable laws or regulations.
- Respond to lawful requests from courts, regulators or public authorities.
- Protect our legal rights or property.
- Prevent or investigate suspected fraud, security incidents or unlawful activity.
- Enforce our contractual terms.
- Protect the rights, safety or property of IFGlobal, our customers, employees or others.
- Corporate transactions
If IFGlobal or any part of the I-Koncepts Group undergoes a merger, acquisition, restructuring, financing, sale of assets or other corporate transaction, personal data may be transferred as part of that transaction.
Where appropriate, we will ensure that any recipient continues to process personal data in accordance with applicable data protection laws and the commitments set out in this Privacy Policy.
With your consent
Where we do not otherwise have a lawful basis to share your personal data, we will only do so with your knowledge and, where required, your consent.
How we store and secure information we collect
We are committed to protecting the confidentiality, integrity and availability of the personal data we process.
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
These measures include, where appropriate:
- Encryption of data in transit and, where applicable, at rest.
- Role-based access controls and least-privilege access principles.
- Multi-factor authentication for appropriate systems.
- Network and infrastructure security controls.
- Security monitoring and logging.
- Regular software updates and vulnerability management.
- Secure backup and disaster recovery processes.
- Employee security awareness and confidentiality obligations.
Access to personal data is limited to employees, contractors and authorised third parties who require access to perform their duties and who are subject to appropriate confidentiality obligations.
Data storage locations
Our systems and services are hosted using trusted cloud infrastructure providers selected to support the security, resilience and availability of our services.
Where applicable, personal data may be stored or processed using services provided by organisations including:
- Google Cloud Platform (GCP)
- Microsoft Azure
- HubSpot
- Other approved service providers supporting the delivery of our products and services
We seek to store personal data within the United Kingdom or European Economic Area wherever reasonably practicable. Where personal data is transferred outside these jurisdictions, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.
International processing
Some of our service providers may process personal data outside the United Kingdom or European Economic Area.
Where this occurs, we ensure that appropriate safeguards are in place, which may include:
- UK International Data Transfer Agreements (IDTAs)
- International Data Transfer Addendums
- European Commission Standard Contractual Clauses (SCCs)
- Adequacy regulations or adequacy decisions
- Other lawful transfer mechanisms recognised by applicable data protection legislation
Retention and security monitoring
We maintain audit logs, monitoring systems and security controls to help detect, investigate and respond to security incidents and protect our systems against unauthorised access, misuse and malicious activity.
Information security
Although we employ robust security measures, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
While we continuously work to protect your personal data, we cannot guarantee absolute security. We encourage users to take appropriate precautions when transmitting information electronically and to protect the security of their own devices, passwords and accounts.
How long we keep information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our products and services, meeting contractual obligations, complying with legal and regulatory requirements, resolving disputes and protecting our legitimate business interests.
Retention periods vary depending on the nature of the information, the purpose for which it is processed and any applicable legal or regulatory requirements.
| Category | Typical Retention Period |
| Customer contracts, financial records and fulfilment documentation | Duration of the customer relationship plus up to 7 years, or longer where required by law |
| Customer account information | Duration of the customer relationship and for a reasonable period afterwards to support ongoing business operations and legal obligations |
| BladePRO user accounts | Whilst the account remains active, unless earlier deletion is requested and legally permissible |
| System logs, audit records and security information | Typically up to 24 months, unless a longer retention period is required for security, legal or regulatory purposes |
| Customer support records and communications | As long as necessary to manage the customer relationship and meet legal or contractual obligations |
| Marketing and business development data | Until you unsubscribe, object to processing, request deletion, withdraw consent where consent is the lawful basis, or where we determine the data is no longer required in accordance with our retention practices |
| Recruitment information | Normally up to 12 months following the conclusion of the recruitment process, unless a longer retention period has been agreed or is legally required |
Where personal data is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our internal retention and information security policies.
In certain circumstances, we may retain information for longer where necessary to:
- Comply with legal or regulatory obligations.
- Resolve disputes or enforce contractual rights.
- Prevent fraud or misuse of our services.
- Respond to legal claims or investigations.
- Protect the security and integrity of our systems.
How to access and control your information
You have rights in relation to the personal data we hold about you under applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR.
Depending on the circumstances and applicable law, these rights may include:
Right of access – You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification – You have the right to request that inaccurate or incomplete personal data is corrected.
Right to erasure – You may request that we delete your personal data where there is no longer a valid reason for us to continue processing it.
Right to restrict processing – You may request that we limit how we use your personal data in certain circumstances.
Right to object – You may object to certain types of processing, including processing based on our legitimate interests and the use of your personal data for direct marketing.
Right to data portability – In certain circumstances, you may request that personal data you have provided to us is transferred to you or another organisation in a structured, commonly used and machine-readable format.
Right to withdraw consent – Where we rely on consent as our lawful basis for processing, you may withdraw that consent at any time.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before processing your request to ensure that personal information is not disclosed to an unauthorised person.
We aim to respond to all valid requests within the timeframes required by applicable data protection legislation. In most cases, we will not charge a fee for exercising your rights, although we may charge a reasonable fee or refuse a request where permitted by law, such as where requests are manifestly unfounded or excessive.
Contacting us about your personal data
If you have questions, concerns or requests relating to your personal data, please contact:
Data Protection Officer
Email: dpo@ifglobal.com.
IFGlobal
Unit 21, Radar Way
Christchurch Business Park,
Christchurch,
Dorset, UK
BH23 4FL
You also have the right to raise a complaint with the relevant supervisory authority.
For individuals in the UK, this is the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113
For individuals in the European Economic Area, you may contact your local data protection authority.
Your choices and rights
We want to give you control over how your personal data is used. Depending on where you are located and the applicable data protection laws, you may have choices and rights regarding how we process your personal data.
Manage your communication preferences
You can control the marketing communications you receive from IFGlobal at any time by:
- Clicking the unsubscribe link included in our marketing emails.
- Updating your communication preferences where available.
- Contacting us directly using the details provided in this Privacy Policy.
If you unsubscribe from marketing communications, we may still contact you where necessary to provide essential service-related information, including:
- Account communications.
- Service notifications.
- Operational updates.
- Security notices.
- Contractual or transactional information.
Where we send marketing communications, we process personal data in accordance with applicable data protection laws.
Depending on the circumstances, we may rely on:
- Your consent; or
- Our legitimate interests in communicating with business contacts about relevant products, services, events and industry information.
You can object to receiving marketing communications at any time.
Email engagement preferences
Some communications sent by IFGlobal may include technologies that allow us to understand whether emails have been delivered, opened or interacted with, including where links within emails have been clicked.
We use this information to improve the relevance and effectiveness of our communications, understand engagement, maintain accurate communication records and support our sales, marketing and customer service activities.
Where required by applicable law, we will provide appropriate choices or obtain consent before using email engagement technologies.
If you have concerns about how we use email engagement information, you can contact us using the details provided in this Privacy Policy.
Cookies and tracking technologies
You can manage cookies and similar tracking technologies through:
- Your browser settings.
- Device-level privacy controls.
- Cookie preference tools available on our websites where applicable.
Some cookies and tracking technologies are required for our websites and services to function correctly and cannot be disabled.
Targeted advertising preferences
Where applicable, you may be able to control personalised advertising preferences through industry-supported tools or your browser settings.
You may also be able to use Global Privacy Control (GPC) signals where supported by applicable law.
Accessing, updating or deleting your information
Depending on the services you use, you may be able to access or update certain account information directly through your IFGlobal or BladePRO account or client portal.
Where this is not available, you can contact us to request access, correction, deletion or other changes to your personal data.
Please note that we may retain certain information where required by law or where we have a legitimate business reason to do so, such as maintaining financial records, preventing fraud or resolving disputes.
Complaints and appeals
If you are unhappy with how we process your personal data or how we have responded to a privacy request, please contact us so that we can investigate and address your concerns.
You also have the right to complain to your local data protection authority.
For individuals in the UK, this is the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
How we transfer information internationally
IFGlobal operates internationally and works with customers, partners and service providers located in different countries.
As a result, some personal data we process may be transferred to, accessed from, or stored in countries outside the United Kingdom (UK) and European Economic Area (EEA).
Where personal data is transferred internationally, we take appropriate steps to ensure that it receives a level of protection consistent with applicable data protection laws.
Depending on the circumstances, these safeguards may include:
- Transfers to countries recognised as providing an adequate level of data protection.
- Standard Contractual Clauses approved by the European Commission.
- The UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses.
- Appropriate contractual, technical and organisational measures.
International customers and fulfilment services
As part of providing our fulfilment and logistics services, we may process personal data relating to customers, suppliers, partners or end users located outside the UK and EEA, including in the United States and other jurisdictions.
Where we process personal data on behalf of our customers, those customers remain responsible for ensuring they have appropriate lawful bases and notices in place for any personal data they provide to IFGlobal for processing.
International service providers
Some of our technology and service providers may operate globally and may process personal data in countries outside the UK and EEA.
We ensure appropriate safeguards are in place with relevant providers and regularly review our supplier relationships to ensure they continue to meet applicable privacy and security requirements.
Other important privacy information
IFGlobal uses cookies and similar technologies across our websites, client portals and software products to support functionality, security, performance monitoring and analytics.
These technologies may include:
- Essential cookies required for website and service functionality.
- Security and authentication technologies.
- Analytics technologies that help us understand how our websites and services are used.
- Tracking technologies used to measure engagement and improve communications.
We may use tracking technologies within emails, including tracking pixels and tracked links, to understand engagement with certain communications, such as whether an email has been delivered, opened or interacted with.
Different types of tracking technologies may have different legal requirements depending on how they are used, the jurisdiction involved and the purpose of the processing.
You can manage cookie preferences through available cookie controls on our websites, your browser settings or device-level privacy controls.
Third-party links and services
Our websites, products and communications may contain links to third-party websites, platforms or services.
These third parties operate under their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services before providing personal data or using their services.
IFGlobal is not responsible for the privacy practices, security measures or content of third-party websites or services.
User-generated content
Where our websites, platforms or services allow users to submit content, such as reviews, comments, feedback or other information, we may process that information to provide, maintain and improve our services.
You are responsible for ensuring that any content you submit is lawful and does not infringe the rights of others.
We may use submitted content where necessary to operate our services, respond to enquiries, improve customer experience or promote our products and services, where permitted by law and applicable agreements.
Changes in business ownership or control
From time to time, IFGlobal or I-Koncepts Group Limited may undergo changes to its business structure, including mergers, acquisitions, restructuring, financing, sale of assets or transfer of business operations.
Where such a transaction occurs, personal data relevant to the transferred business activity may also be transferred.
We will ensure that any transfer of personal data is carried out in accordance with applicable data protection laws and that appropriate safeguards are maintained.
Where required, we will notify individuals of significant changes affecting how their personal data is handled.
Our policy towards children
Our products and services are intended for businesses and are not directed towards individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent or lawful basis, we will take reasonable steps to delete that information.
If you believe that we may hold information relating to a child, please contact us using the details provided in this Privacy Policy.
Notice to end-users
Many of our products and services are provided to organisations, such as employers, brands and business customers.
Where you access IFGlobal services through an organisation, that organisation may determine how your personal data is managed within its own systems and may act as the data controller for certain information.
In these circumstances:
- Your organisation may manage your account access.
- Your organisation may determine your permissions and access rights.
- Your organisation may provide instructions relating to your use of the service.
If you have questions about how your organisation manages your personal data, you should contact that organisation directly.
IFGlobal remains responsible for processing activities where we act as the data controller, including our own business operations, service delivery, marketing and communications activities.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements or data processing practices.
Where changes are significant, we will take appropriate steps to notify affected individuals, such as updating our website or providing direct communication where required.
The updated version will always display the effective date and latest update date at the beginning of this Privacy Policy.