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WHO WE HELP
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GLOBAL BRANDS LOOKING FOR UNIFIED FULFILMENT
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CROWDFUNDED & PRE ORDER BRANDS
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ECOMMERCE BRANDS EXPANDING INTO EUROPE
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ECOMMERCE BRANDS EXPANDING INTO USA
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BRANDS MANAGING FULFILMENT IN-HOUSE
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SUBSCRIPTION BOX BRANDS
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RETAIL BRANDS EXPANDING INTO DTC/B2C
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ECOMMERCE BRANDS EXPANDING INTO B2B RETAIL

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IGNITE
Designed for ambitious scale-ups
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Smooth scaling for high-growth brands
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Strategic fulfilment for market leaders

GLOBAL FULFILMENT

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UK FULFILMENT
Smart, flexible UK fulfilment for growing brands
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US FULFILMENT
Cost-effective, scalable operations across the US
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EU FULFILMENT
Fast, frictionless delivery to your European customers 
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FULFILMENT SERVICES

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MULTI-CHANNEL FULFILMENT
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ORDER FULFILMENT
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BESPOKE PACKAGING AND PERSONALISATION
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REWORK AND CONDITIONING
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KITTING AND ASSEMBLY
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SUBSCRIPTION BOX FULFILMENT
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RETURNS MANAGEMENT AND REVERSE LOGISTICS
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PROMOTION AND PRODUCT SUPPORT
VALUE ADDED SERVICES
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Can't find what you are after?
Why not speak to an expert?

Manta Sleep

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Fast-tracking sleep satisfaction across borders

Founded with a mission to empower better, deeper sleep, Manta Sleep designs innovative products such as blackout sleep masks and accessories that support rest and recovery. Their mission is simple: empower better sleep, anywhere, anytime.

As Manta Sleep’s reputation and customer base expanded globally, so did the logistical hurdles. What worked for local and US-based fulfilment quickly became a bottleneck when serving international customers.

Manta Sleep (1)
Challenges

One warehouse, multiple roadblocks

In the early days, Manta Sleep fulfilled all UK and EU orders from a single US-based warehouse managed by a 3PL.

While this setup worked efficiently for customers in the US, it wasn’t built to handle the complexities of cross-border fulfilment.

As international demand grew, cracks in the model began to show, particularly in Europe.

Deliveries were slow and unreliable. What should have been seamless customer experiences were tarnished by delays and customs bottlenecks.

These issues weren’t just logistical. They were beginning to impact brand trust, customer retention, and growth potential.

Manta Sleep were facing:

  • Shipping delays: Orders to the UK and EU were taking up to 3 weeks, leading to frustration and dissatisfaction.
  • Customs clearance issues: Unpredictable customs delays caused further shipment holdups and complications.
  • Missing parcels: International deliveries were unreliable, with some parcels going missing entirely.
  • Customer complaints: The volume of complaints increased significantly due to the impact on customer experience.
  • Operational strain: The customer service team was under pressure to handle frequent shipping-related issues.
  • Limited growth: Slow and inconsistent delivery hindered marketing efforts and sales expansion in key European markets.
Manta Sleep (5)

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Customers had to wait up to 21 days for standard international shipping. We kept running into issues: delays, customs hold-ups, even missing parcels. It was frustrating for them and draining for our team.

Lee Chih-Yuan
Supply Chain Manager, Manta Sleep

Manta Sleep (9)
The IFGlobal difference

Why Manta Sleep chose us

Manta Sleep knew that to improve the customer experience and scale effectively across the UK and EU, they needed more than just a fulfilment provider. They needed a partner with local expertise, reliable infrastructure, and seamless tech integration.

Through hands-on research, Manta Sleep discovered IFGlobal. What stood out wasn’t just the service offering, but the transparency, responsiveness, and operational clarity evident even from a distance.

IFGlobal offered:

  • Reliable, fast domestic shipping
  • Stable inventory management
  • Transparent communication and operations
  • Seamless integration via Shopify API
  • Support for growth across UK and EU markets
Manta Sleep (8)

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We discovered IFGlobal through a manual search on Google. Back then - before the widespread use of AI tools - it was a hands-on process of reviewing each candidate’s website, comparing offerings, reading Google reviews, and digging through discussions on platforms like Reddit.

A virtual warehouse tour sealed the deal. While remote, the tour showcased a clean, well-organised, and systematic facility.

Lee Chih-Yuan
Supply Chain Manager, Manta Sleep

Manta Sleep (3)
Results

Frictionless fulfilment

Manta Sleep was assigned a dedicated account manager to guide the onboarding and handle support tickets throughout the transition.

Since going live, there have been clear benefits:

 

  • Reduced delivery time - Shipping to UK customers now takes just 2 days, down from up to 3 weeks previously.
  • Revenue growth - UK revenue quadrupled from 2022 to 2024. Fast, stable shipping played a key role in that success.
  • Happier customers - Dramatically fewer customer complaints from the UK and the marketing team is able to generate more UK sales.
  • Flexibility - When a shipment encountered customs clearance issues in Germany, IFGlobal's setup—with warehouses in both countries—allowed them to temporarily transfer inventory to the UK, avoiding high customs storage fees and keeping orders moving.
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Manta Sleep (2)

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Having inventory flexibility between UK and EU hubs gave us a critical safety net during customs issues.

It’s the kind of adaptability you want in a long-term partner.

Lee Chih-Yuan
Supply Chain Manager, Manta Sleep

Going forward

A partnership built to scale

Beyond logistics, IFGlobal's support of Manta Sleep’s growth goals—both operational and strategic—has been key.

As a result, Manta Sleep has been able to expand their fulfilment model into Australia, Canada, and now the EU - with a fourth store launching this year.

The alignment in long-term strategy, scalability, and stability has made IFGlobal a core logistics partner for Manta Sleep.

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Manta Sleep (4)

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From my experience, the IFGlobal team is always willing to help and provides professional, responsive support.  
 
If you’re looking for a stable and reliable 3PL partner in the UK, I would definitely recommend IFGlobal. 

Lee Chih-Yuan
Supply Chain Manager, Manta Sleep

What Manta Sleep unlocked with IFGlobal

  • Reduced shipping times from up to 21 days to just 2 days for most UK customers
  • Significant drop in delivery-related customer complaints and inquiries
  • Quadrupled UK revenue from 2022 to 2024, supported by stable fulfilment
  • Faster, more reliable delivery led to happier customers and better reviews
  • Ability to shift stock between UK and German warehouses to navigate customs issues and reduce costs
  • Smooth API connection enabled real-time order management and inventory syncing
  • Success in the UK created a blueprint now replicated in Australia, Canada, and across the EU
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