Transforming fulfilment into a partnership for growth with NatureSpy

From growing orders to global ambition

When your mission matters, fulfilment needs to be friction-free.

NatureSpy is a non-profit dedicated to wildlife conservation, supporting its work through the sale of ethical and eco-conscious camera traps and gear. As their customer base and order volumes grew, so did the need for a fulfilment partner that could scale with demand whilst maintaining a smooth experience for their customers.

Challenges

Lack of consistency and reliability

NatureSpy were experiencing growing frustration with their previous fulfilment provider. Issues arose that started to compromise both operational efficiency and peace of mind.

Inconsistent performance: Orders weren’t always dispatched on schedule, and stock arrivals were rarely predictable.
Reliability concerns: Processes often broke down, causing delays even in minor issues.
Lack of accountability: Errors, big or small, were slow to be resolved, with unclear ownership and poor visibility.

The IFGlobal difference

Why NatureSpy chose us

NatureSpy transitioned their fulfilment operations to IFGlobal and immediately saw tangible improvements, particularly in returns processing through IFGlobal's BladePRO fulfilment software. BladePRO continues to evolve with NatureSpy's needs.

Day-to-day interactions also stood out. From warehouse visits to client support, NatureSpy felt confident they were in capable hands.

BladePRO’s dedicated returns handling delivered faster turnaround and better customer outcomes
Regular updates and new features in BladePRO based on real user feedback
Fast, approachable, and proactive account management
Clean, organised fulfilment centres with welcoming, helpful staff
A partner that understands the evolving needs of a mission-led business
Solutions tailored to fit NatureSpy’s operations; built for long-term growth

Results

Smarter, smoother operations

Partnering with IFGlobal has brought a new level of confidence and consistency to NatureSpy’s operations. Orders are dispatched on time, stock is processed seamlessly, and every stage of the journey runs like clockwork.

The relationship is built on collaboration, with both teams ready to adapt and refine processes to drive better outcomes. Above all, it’s a partnership with a shared focus on success.

Smarter returns, happier customers