Skip to content
Close
LOGIN
Get Started
Get Started
Mega-Menu-IFG
WHO WE HELP
Globe-icon
GLOBAL BRANDS LOOKING FOR UNIFIED FULFILMENT
Workers-icon
CROWDFUNDED & PRE ORDER BRANDS
Basket-icon
ECOMMERCE BRANDS EXPANDING INTO EUROPE
Basket-icon
ECOMMERCE BRANDS EXPANDING INTO USA
Warehouse-icon
BRANDS MANAGING FULFILMENT IN-HOUSE
Box-icon
SUBSCRIPTION BOX BRANDS
Packaging-icon
RETAIL BRANDS EXPANDING INTO DTC/B2C
Warehouse-icon
ECOMMERCE BRANDS EXPANDING INTO B2B RETAIL

SOLUTIONS

Graph-icon
IGNITE
Designed for ambitious scale-ups
Flowsheet-icon
FLOW
Smooth scaling for high-growth brands
Growth-icon
GROW
Strategic fulfilment for market leaders

GLOBAL FULFILMENT

Global-icon
UK FULFILMENT
Smart, flexible UK fulfilment for growing brands
Global-icon
US FULFILMENT
Cost-effective, scalable operations across the US
Global-icon
EU FULFILMENT
Fast, frictionless delivery to your European customers 
Mega-Menu-IFG

FULFILMENT SERVICES

Connected-icon
MULTI-CHANNEL FULFILMENT
Warehouse-shelf-icon
ORDER FULFILMENT
Box-icon
BESPOKE PACKAGING AND PERSONALISATION
Clean-icon
REWORK AND CONDITIONING
Category-icon
KITTING AND ASSEMBLY
Box-icon copy
SUBSCRIPTION BOX FULFILMENT
Returns-icon
RETURNS MANAGEMENT AND REVERSE LOGISTICS
Tag-icon
PROMOTION AND PRODUCT SUPPORT
VALUE ADDED SERVICES
Device-icon
AMPLIFI
Full-service Amazon growth agency
Can't find what you are after?
Why not speak to an expert?

From festive fulfilment chaos to global growth

Relish is on a mission to bring joy, independence, and real connection to people living with dementia. Their range of sensory toys, activity packs, puzzles, and smart electronics is designed to spark interaction, support daily routines, and create meaningful moments for families and caregivers. 

But like many high-growth ecommerce brands, Relish hit a critical point in their journey: operational bottlenecks that were threatening to stall momentum. 

When your brand is scaling fast, your fulfilment partner should be pushing you forward, not holding you back. 

2_bb58e048-29e2-4075-903a-40c594463f72 (1)
Challenges

Big ambition, slow operations

Relish was scaling fast across DTC, B2B, and major marketplaces like Amazon, but their 3PL couldn’t keep up. Service levels slipped. Volumes backed up. Communication broke down. And fulfilment in the US became the weak link in their supply chain. 

They needed more than just another warehouse. They needed a partner with global reach, smart technology, and the ability to adapt at pace. 

Image-07

Quote-mark-black

Our previous supplier struggled around service levels and with our mix of business of both B2B and B2C orders, they simply couldn’t cope with the volumes, particularly in the run-up to Christmas, which is a busy time for us. 

Lack of clear communication was a problem when we were trying to resolve the issues.

Kyle Hunt
Supply Chain Manager, Relish

3_6b052af6-02e3-48f0-af66-28a9aadad3a6-1
The IFGlobal difference

Why Relish chose us

What set us apart wasn’t just our global infrastructure. It was the way we approached fulfilment. From the start, Relish saw a partner built specifically for ambitious brands: one that moves quickly, thinks strategically, and scales with them.

Relish needed more than just technology and processes; they wanted a team that truly understands the demands of growing a modern ecommerce brand. A team that’s proactive, reliable, and ready to evolve as their business does. From our very first conversation, it was clear we shared the same vision.

 

What got their attention?

  • Our global footprint
  • Our purpose-built onboarding process
  • Our proprietary fulfilment software
  • Our hands-on team
Image-03

Quote-mark-black

We approached IFGlobal and liked what we saw. The fact that they had a global presence with sites in the UK, US and Europe was a game-changer for us.

Having had a tour of the UK facility to meet the team, we were impressed by the robust processes in place and the overall operational efficiency. 

The Sales Team was incredibly supportive, guiding us through the transition process and addressing any concerns we had.

Kyle Hunt
Supply Chain Manager, Relish

Image-08
Results

Fulfilment without friction

Partnering with IFGlobal turned Relish’s fulfilment operations from a challenge into a competitive advantage:

  • 100% on-time dispatch throughout Q4
  • Fast and efficient pick & pack at scale
  • Clear, proactive communication from a dedicated account manager
  • Real-time stock visibility across regions 
Image-04
Image-09

Quote-mark-black

IFGlobal proved invaluable over Christmas. All orders were dispatched on time, and communication was excellent. The speed of packing was particularly impressive, with the team rapidly turning around large volumes.

Kyle Hunt
Supply Chain Manager, Relish

going forward

Scaling with purpose

With IFGlobal in place, Relish hasn’t just stabilised operations – they’ve accelerated. Even tricky stuff, like compliance for their electronic clocks (classified as dangerous goods), didn’t slow things down.  

  • Expanded US operations into our Virginia and Las Vegas sites
  • Rolled out full UK and European distribution
  • Centralised their global inventory with IFGlobal 

Relish is now unlocking new markets, strengthening their brand, and building a more resilient, scalable operation. 

Next up: expansion into Australia, Canada, and beyond. All while reducing reliance on Amazon and deepening their brand experience. 

This is what brand-first fulfilment looks like: one platform, one partner, full control. 

Day-Hub-Dementia-Reminder-Clock-1-main
2___main-webp_1232_1232_08af34ff-7b8f-442f-8e94-4be15d507c2b-1

Quote-mark-black

IFGlobal manage all our global stock. We are fully embedded and have already seen remarkable improvements in speed and communication.

Our dedicated account manager was instrumental in overcoming these obstacles for us. Moving forwards, we’re also now exploring ways to enhance and rework our electronic products to reduce waste, particularly for our Amazon business.

Kyle Hunt
Supply Chain Manager, Relish

What Relish unlocked with IFGlobal

  • Operational agility across the UK, US & EU
  • Seamless onboarding before peak season
  • Robust support for complex product logistics
  • Proactive account management & clear comms
  • Scalable infrastructure to grow globally 
 Find out how we can help you
IFGlobal-Expert-Team-Image-6
Arrow-icon

Fulfilment should
enable your growth
not restrict it

At IFGlobal, we build fulfilment around your brand, with the team, tech, and global reach to help you scale with confidence.  

Ready to go further? Let’s talk. 

 

Book a discovery call